Frequently Asked Questions

Your subscription can be attached to a maximum of 10 devices on a total of 5 IP address per your requested subscription level if you are NOT activating your service via a MAC address. If you ARE activating a MAC address, note that only 1 connection per subscription level is allowed, with a maximum of 5 devices on 5 IP addresses..

We accept all major credit cards, debit cards, and Paypal.

Excel Broadcast can work anywhere in the world with an active internet connection. We are not responsible for countries that have content restrictions.

You can add more device to you subscription plan at anytime. Up to 10 devices on 5 IP addresses allowed!

You can see a complete list of our supported channels by visiting this https://excelbroadcast.com/channel-list . Please note that this channel lineup is subject to change at anytime without notice.

Traditional satellite dish requires the customer to install a dish on their whereabouts. Excel Broadcast offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). Excel Broadcast provides higher quality and cheaper than traditional satellite service.

Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:

The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
 
 
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

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