Frequently Asked Questions

Your subscription can be attached to a maximum of 10 devices on a total of 5 IP address per your requested subscription level if you are NOT activating your service via a MAC address. If you ARE activating a MAC address, note that only 1 connection per subscription level is allowed, with a maximum of 5 devices on 5 IP addresses..

We accept all major credit cards, debit cards, and Paypal.

Excel Broadcast can work anywhere in the world with an active internet connection. We are not responsible for countries that have content restrictions.

You can add more device to you subscription plan at anytime. Up to 10 devices on 5 IP addresses allowed!

You can see a complete list of our supported channels by visiting this https://excelbroadcast.com/channel-list . Please note that this channel lineup is subject to change at anytime without notice.

Traditional satellite dish requires the customer to install a dish on their whereabouts. Excel Broadcast offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). Excel Broadcast provides higher quality and cheaper than traditional satellite service.

Sometimes you may experience buffering due to low internet speed or high internet traffic.
Cause:

The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
 
 
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Please note, all installation services and equipment will be provided by our strategic network partners, Windstream, Century Link, Frontier, Viasat, and etc.

Professional Installation

What’s included with Professional Installation?

Professional Installation includes the following:
  • Set-up of wireless modem
  • Set-up of your home network
  • Installation of up to 4 peripheral devices (printers, laptops, streaming devices)
  • Installation of one new phone jack if needed
What should I expect at my Professional Installation appointment?

A technician will call you on the day of your scheduled installation, prior to arriving at your home. Please make sure that you have provided a good phone number so we can reach you. Someone 18 years or older must be present at time of installation. Otherwise, your appointment will be rescheduled for a later time, which will result in a delay in getting your service set up.

During the installation process, the technician will:
  • Set up your new modem
  • Confirm all wiring and connections are working outside your home (new wiring may be required)
  • Set up your network username and email
  • Confirm your internet connection is working
  • Install up to 4 peripheral devices and one phone jack (if needed). If more than one jack is needed, there will be an additional charge.
How long will installation take?

The total time for the technician to complete your install will vary, depending on the level of work required. If outside work is needed, it could take up to two hours. However, if only inside work is required, 1 hour should be sufficient.

What can I do to prepare for my Professional Installation appointment?
There are a couple of things you can do to help ensure a smooth installation:
  • Please make sure someone 18 years or older is present at the time of installation.
  • Please make sure we have a good contact phone number so we can reach you on installation day.
  • Identify where you would like the equipment to be installed in your home. Click here for help finding a good location for your wireless modem. A central location nearest to where you will be using the internet the most is best.
  • Ensure access is available to the outside of your property (gates are unlocked, crawl space is accessible) and pets are in a secure place.
What if I need to change my appointment date?

If you need to reschedule your installation appointment, please call us at 918.615.9180. Please have your order number available.

Self-installation
What’s included with Self-installation?
Self-installation is free of charge and includes the following:
  • Modem shipment
  • Installation instructions
  • Technical assistance by phone
What to expect with Self-installation

You will be provided with an Activation Date when you select Self-installation. On this date, a technician will confirm that your address is serviceable. If the technician cannot confirm that your address is serviceable, your activation date could be delayed. IMPORTANT: Your internet service will not be available until the Activation Date provided.

Important things to know about your Activation Date:
  • A technician will visit your house to ensure proper outdoor wiring. This will enable you to connect to the internet.
  • You do not need to be home when the technician comes to your house.
  • Please have outside pets secured and gates unlocked on your Activation Date so the technician can have access to all necessary areas on the outside of your property.
Modem installation:
  • Your modem will be shipped to your house within 3-5 business days.
  • You can install your modem on your Activation Date.
  • Follow the set-up instructions included with your modem. The activation process will include setting up your username and email address. Set-up should take approximately 30-60 minutes.
  • For assistance during installation, contact Windstream Technical Assistance at 1-888-292-3827.

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